What is wrong with the following problem statement? "Patients are unhappy with the cafeteria"
a. Too vague
b. Root causes embedded in the problem statement
c. Problem identified as the absence of the solution
d. Nothing is wrong with the problem statement
What is wrong with the following problem statement? "Data from 2017 shows inpatient and outpatient phlebotomy productivity at 2.0 draws per worked hour. That is 50% lower than the national average."
return to top
