Description
Credit Hours: 3
This course focuses on effectively managing change at an organizational level. Students examine and develop strategies to facilitate change as a positive and dynamic force. Specific areas include effective communication and communication tools, transition planning, understanding the dynamics of group culture and organizational behavior, supportive cultural environments and understanding the human element of change, including resistance to and acceptance of change. With change, conflict occurs. Conflict management is a skill that is integral to the success of any organization. Learning skills for early identification and management of these potentially volatile situations is necessary to be an effective manager. Specific areas addressed include: using negotiation skills to reach consensus on critical issues while maintaining trust relationships with key constituents; resolving conflicts in ways that create energy and motivation for appropriate change; building trust and